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Capabilities & Reach
Yes. We are proud to hold internationally recognized certifications that validate our commitment to excellence, safety, and environmental stewardship. GAFCO is ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety) certified. We have also been a member of the National Air Filtration Association (NAFA) since 1997. These distinctions are your assurance that you have chosen a reliable partner for your air filtration needs.
Absolutely. All our filters, filtration systems, and solutions are manufactured at our state-of-the-art production facility in the Second Industrial City in Riyadh. We deploy high-tech machinery and engineering expertise to produce complex equipment locally, empowering our community while ensuring strict quality control over every item that leaves our factory.
Headquartered in Saudi Arabia, we serve customers in 30+ countries. Our integrated supply our end‑to‑end supply chain and scalable technology enable consistent supply across all markets.
Company Overview & Philosophy
Local by heart, global by scale and technology. GAFCO is a leader in the development, design, production, and sale of air filters, filtration systems, cleanrooms, and laboratory equipment for a wide range of industries and applications. With three decades of expertise, GAFCO supplies next-generation filtration solutions for HVAC, gas turbine, dust collector, and gas phase applications.
We are on a mission to help protect people, products, processes, and the environment by making high-quality air filtration solutions accessible to everyone, regardless of their economic context. We believe that quality is the best business plan, and we strive to create pioneering solutions that contribute to improving and saving lives globally.
Account Setup & Login
Click "Register" on our homepage and follow the prompts to create your account.
Click "Forgot Password" on the login page and enter your email address to receive reset instructions.
Profile Management
Log in to your account and visit the "My Account" section to update your email, addresses, and other personal details.
Yes, your address book allows you to save multiple shipping addresses.
Security
We employ advanced security measures to protect your data. Please review our Privacy Policy for more details.
If you notice any unauthorized activity on your account, contact Customer Service immediately via email, Live Chat, or by calling 9200 22226.
Company Information
Our headquarters and factory are located at 2nd Industrial City, Street: 141, Riyadh, Saudi Arabia.
Please visit our "Contact Us" page for the most up-to-date operating hours.
We welcome onsite visits. Addresses and contacts for our headquarters, service offices, and production plants are provided below:
GAFCO Headquarters
Street 141, New Industrial Area 2, Riyadh, Saudi Arabia
Phone: (966) 9200 22226
GAFCO Service Office
Sulimaniyah, Khurais St, Riyadh, Saudi Arabia
Phone: (966) 9200 22226
GAFCO Production Plant 1
Street 141, New Industrial Area 2, Riyadh, Saudi Arabia
Phone: (966) 9200 22226
GAFCO Production Plant 2
St. 81, Industrial Area, AlKharj, Saudi Arabia
Phone: (966) 9200 22226
While our service office operates during standard business hours, we recommend scheduling an appointment for factory tours to ensure our dedicated team members are available to provide you with the assistance you deserve. Please contact us at (966) 9200 22226 to arrange your visit.
Legal & Policies
Our Terms of Use are available via the link in the footer of our website.
Our Privacy Policy outlines how we collect, use, and protect your data. It is accessible from our website footer.
International Shipping
GAFCO ships worldwide. Enter your address at checkout to receive an offer to your desired destination. If we cannot ship to your specific location due to government regulations, we will notify you.
For international orders, import duties, taxes, and customs clearance fees are the responsibility of the buyer. Our stated prices exclude these charges for international and GCC shipments unless otherwise requested and indicated in our offer.
Yes, you may use a freight forwarder. Please note that GAFCO’s liability for the shipment ends once it is successfully handed over to your designated forwarder.
Order Management
If your order has not entered the manufacturing process, modifications may be possible. Log in to "My Orders" and review the order status. If the option is not available, please contact our Customer Service team via email, chat, or call us at 9200 22226 for assistance.
Once an order has entered the manufacturing process or has been packed, it cannot be canceled. If you wish to request a cancellation, contact our Customer Service team via email, Live Chat, or by calling 9200 22226 as soon as possible to check the status of your order.
Individual items cannot be removed from an order once it is placed. If you need to adjust your order, please contact our Customer Service Team via email, Live Chat, or by calling 9200 22226. We will do our best to assist you if the order has not yet been processed.
Currently, an order can only be shipped to a single address. To ship items to multiple locations, please place separate orders for each destination or indicate this requirement during checkout.
Yes, during checkout, you can add specific delivery instructions. We will pass these on to our logistics team.
Order Status
Log in to your account and visit the "My Orders" section. Click "Track Shipment" next to your order to view the tracking number and current status.
Please check your spam or junk folder first. If you still cannot find the confirmation, log in to your account to verify that the order appears in your order page. If it does not, contact Customer Service at 9200 22226.
If your order has passed its estimated delivery date, please check the tracking information for updates. If there is no movement or you need further clarification, contact our Customer Service team via email, Live Chat, or by calling 9200 22226.
Placing Orders
To place an order, browse our extensive portfolio of air filtration solutions and select the items that meet your requirements. Add them to your cart, enter your shipping details and proceed to request a quotation. You will be prompted by email once an offer has been submitted by our Customer Service team. You can complete your purchase as a registered user or as a guest. Our system is designed to provide seamless and secure experience.
Reordering is simple for registered users. Log in to your account, navigate to the "My Orders" section, and view your purchase history. Select the items you wish to purchase again, add them directly to your cart, and request a quotation. Once submitted, you will be prompted by email once an offer has been submitted by our Customer Service team and can complete your purchase.
Absolutely. GAFCO is equipped to handle large-scale and bulk orders to support your business needs for extended periods. Please contact our Customer Service team via email, Live Chat, or by calling 9200 22226 for a customized quote.
Payment Methods
We accept major credit cards, wire transfers, and cash. We also support digital payment methods from local and international banks.
Yes, business customers have to issue an official Purchase Orders. An advance payment is required unless a credit facility agreement is in place with GAFCO.
COD availability depends on your region and order type. If available, it will be listed as an option at checkout.
Privacy & Security
We use your data to process orders, improve your experience, and communicate with you. We do not sell your personal data to third parties.
Product Information
Comprehensive specifications are available on each product's page on our website.
Yes, compatibility information is provided for relevant products. If you are unsure, our Customer Service team can assist you.
Manuals are typically included with your product. Digital versions may also be available on the product page. Contact our Customer Service team via email, Live Chat, or by calling 9200 22226.
Yes, we specialize in customized air filtration solutions. Please contact our Customer Service Team to discuss your specific requirements via email, Live Chat, or by calling 9200 22226.
Product Support
Certainly, we service all of our filtration systems, contact our Customer Service team via email, Live Chat, or by calling 9200 22226.
For technical assistance, troubleshooting, or installation questions, please contact our Customer Service team via email, Live Chat, or by calling 9200 22226.
For warranty claims, please contact our Customer Service team via email, Live Chat, or by calling 9200 22226 for guidance on how to proceed.
Delivery Issues
Shipping addresses generally cannot be changed once an order is placed, as shipping costs are calculated based on the destination. If your order has not shipped, you may request a change by adding a comment in the order details, though this may affect the total order cost.
Please contact us at 9200 22226 or via email as soon as possible. We will coordinate with the carrier and work to replace your damaged items.
Factory Pickup
Yes, you can choose to pick up your order from our warehouse in Riyadh, Saudi Arabia. Select the store pickup option at checkout.
To designate a courier for pickup, add a comment to your order details with the carrier contact information. Our logistics team will coordinate the collection directly with the carrier.
Pickup is available during our standard business hours. The person collecting the order must have a valid government-issued ID and a printed copy of the order.
Shipping Options
Standard shipping times depend on the product type. Orders consisting of filters are generally shipped within 15 working days. Orders including units, systems, or accessories may have different timelines; please refer to your specific offer or contact our Customer Service team via email, Live Chat, or by calling 9200 22226.
Shipping costs are typically included in the cost of the items in our quotation and based on the shipment volume and destination. Any additional freight or customs‑related charges will be clearly indicated in our offer.
Yes, we accommodate urgent or rush production orders and work with our production team to accommodate them whenever capacity allows.
Support Channels
You can reach us via:
Email: sales@gaf-co.com
Phone: 9200 22226
Live Chat: live during business hours.
Warranty & Repairs
Warranty terms vary by product. Please check the documentation included with your product or the product page for details.
Yes, we supply a range of accessories and spare parts. Please check our website or contact Customer Service for assistance.
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